[West's] operating profit margin really impresses: At a whopping 32.1 percent, West outpaces that of tech giants like Google (19.4 percent), Amazon (3.4 percent), and eBay (20.8 percent).The article respects the company's business acumen and points out some of West's strengths -- a niche market with growth potential, adding value to the raw material (indexing, proofreading, annotating cases and statutes), effective search capabilities.
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Last year, Thomson acquired Reuters, the financial information and news firm. In its first year as a single entity, the combined company earned $11.7 billion in total revenue—more than any American-held printing and publishing company, including Gannett, McGraw Hill, and the New York Times.
As a customer (or the employee of a customer), I respect the company's products but can't help wishing the profit margin weren't so impressive.
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